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Shipping and Returns

Shipping

Shipping within Australia: Free shipping is offered for all artworks shipped within Australia.

International Shipping:

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For international sales, please visit my Bluethumb profile for                                    and  

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  • Alternatively, please contact me at info@andreamoserart.com for a personalised international shipping quote before placing your order.

Shipping Methods:

  • Large paintings are shipped via courier.

  • Smaller items are shipped via Australia Post.

  • All framed and canvas artworks are carefully packaged with bubble wrap, heavy-duty cardboard surrounds, and "Fragile" stickers.

Dispatch Time: Items are typically dispatched within 5 business days after payment clears.

International Customs and Duties: Please note that any customs fees or import duties are the buyer's responsibility. Customers are advised to familiarise themselves with their country's import policies before purchasing.

Returns

Returns Policy:

  • Returns are accepted only for faulty or damaged artworks.

  • Customers are encouraged to carefully consider their purchase before ordering.

  • Customers are responsible for all return shipping costs, which are non-refundable.

Return Period:

Returns must be initiated within 30 days of purchase.

Return Shipping Instructions:

  • Small artworks (boxes under 100cm) must be safely packaged and returned via Australia Post.

  • Large artworks (boxes over 100cm) must be returned via courier.

  • All returned artworks must be securely repacked in their original box and wrapping.

  • Contact info@andreamoserart.com for the return delivery address.

Refunds:

  • Refunds will be processed promptly using the original payment method.

  • All refunds are subject to Andrea Moser Art's discretion.

Damaged or Lost Items:

  • While Andrea Moser Art takes great care in packaging, in the unlikely event of damage or loss during shipping:

  • Contact the delivery service provider directly to file a claim.

  • Notify Andrea Moser Art at info@andreamoserart.com with details of the damage, so that delivery service provider performance can be evaluated.

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